In reputation management, failing to plan is planning to fail.
People don’t usually feel the need to share positive experiences, but they would leave you a negative review if they come across any problems while working with you.
This is how most businesses who ignore online reputation management completely, end up with 2-3 online negative reviews that are enough to sabotage their success.
Do you really need online reputation management services?
Other than being able to see online reviews on multiple platforms, your prospects are actively seeking these reviews, which is why you should actively work on getting them.
In the 21st century, online reviews mean much more than referrals. First, because you can control them. There is no way for you to know when a referral is coming, but there are things you can do to encourage your clients to leave positive reviews.
Second, because they can affect your business on a massive scale. One referral is just that — one client — but one positive review can affect hundreds of prospects and bring you all the business you want.
On top of that, always being aware when there’s a negative review for your business and promptly replying shows your potential clients that you don’t shy away from solving problems. People understand that problems do come up, in any industry. What they want to know is that you won’t leave them hanging when they need you to solve a situation. By responding to a negative review, you can demonstrate the way you handle challenges, which makes a negative review work for you, not against you.
I Want More Great Reviews, Please!
Remember this: your reputation is what other people think and say about you.
They are talking about you, your industry, your product, and your service.
Who?
Your customers.
Your competitors.
Your detractors.
Social media is filled with one-liners about
- how good or how bad the service was at the local coffee shop
- how awesome the cupcakes were at the local bakery
- how awful the soup was at a local diner
- how terrific the experience of buying a new car was
- and more.
People ask for recommendations online from their friends and from the groups they belong to – like their network. Recommendations for a quality plumber, a trustworthy realtor, a better bank, a 'nice' place to buy a car, where to find a good landscaper, the best place to go for quality clothing, and more.
Online Review sites are filled with 1 to 5-star reviews that include detailed comments about that person’s experience.
Our experience has been that 95% of the people who have had an enjoyable experience with a company won't think to leave a review.
While the other 5% who had a negative experience will immediately go online, find a review site, and leave a bad review.
Knowing this, we decided to offer a simple solution. One that is so easy for you to use you'll wonder why you didn't work with us sooner.
Manage Online Reputation With Ace SEO Consulting
Here at Ace SEO Consulting, we have our own review management system through which we can track online feedback and reviews pertaining to your business.
We take care of your web presence and overall online reputation, so you can sleep soundly and have the peace of mind that your business is covered day and night.
YES! I Want More Reviews!